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Privacy Policy

Alto Dental is the owner of whose practice location is Dorpstraat 22, 2590 Kapellen. Alto Dental is not responsible for personal data processing as it is merely the owner. Data from the website are stored and processed by MKA Dr Winderickx – Dr Vanhove BVBA.


This privacy policy applies to all personal data, including medical data, that you provide to us orally, in writing or digitally, for example through a registration form, a contact form on our website or through personal contact with our staff. Overview of personal data.

Below is an overview of the personal data we process from you in each case:

– First name and surname
– Date of birth
– Address details
– Phone number
– E-mail address
– Various details about your health

Purpose and bases of processing

Your personal data are collected and stored by us in order to treat you properly and provide you with high-quality care and support. Moreover, we need your data to account for the quality of care (efficiency and legitimacy) and the financial settlement of the care/treatment. The processing of your personal data may further be based on a legal duty, for example the obligation to report an infectious disease under the Public Health Act.

Retention period

Your personal data will not be kept longer than necessary to achieve the objectives formulated above. If, in relation to the care or treatment provided, we have set up a medical file on you within the meaning of the WGBO, we are obliged to keep this medical file for 15 years, unless longer retention is necessary, for example for your health or the health of your children.

Staff access to your file

Your personal data are properly secured by us against unauthorised access. In principle, employees who do not have a treatment relationship with you and are not directly involved in the care provided are not granted access to the medical file. All employees within Dr Patrick Winderickx BVBA and MKA Dr Winderickx – Dr Vanhove BVBA are obliged to treat your data confidentially. These employees are covered by (derived) medical confidentiality or are bound by a contractual confidentiality clause with us.

Provision of personal data to third parties

In view of medical confidentiality and the privacy rules of the AVG, we are in principle only allowed to provide your personal data to third parties if we have obtained your explicit consent. Before we seek your consent, we will inform you of the purpose, content and possible consequences of providing data to a third party.

In a number of cases, there is a legal right or even a legal duty for us to disclose your data to third parties without your prior consent. Below is a non-exhaustive list of these third parties:

– Other healthcare providers directly involved in your treatment
– The legal representative, such as a mentor or the parents of children up to 16 years of age-
– The CAK or CIZ, to the extent necessary for the implementation of the Long-Term Care Act
– The health insurer, to the extent necessary for the implementation of the health insurance (claim assessment and material control)

We do not require your consent for providing information to the above-mentioned third parties. You may object to disclosure without your consent, but we may then be unable to provide you with proper medical treatment.

Your right to access medical records

You have the right to see what personal data we process about you. Insofar as this data is contained in a medical file, you are entitled to inspect your own medical file and receive a copy thereof. We never charge a fee for this inspection or for making a copy of the data. The right of inspection applies to adults and to children from 12 years of age. For children under 12, this right lies with the parents or legal representatives. For the legally incapacitated, the representative can inspect the file.

Children between 12 and 16 can object if their parents or legal representatives want to see the file. In this case, the healthcare provider or practitioner assesses whether the child is capable of making a decision on this.

We are not obliged to show you the entire medical record. You will only be shown the data that concerns you personally, such as results, surgery reports and X-rays. You are not entitled to see personal notes of healthcare providers, practitioners or staff. Moreover, we may refuse to allow inspection if this would violate another person’s privacy.

Transfer of your file

If you transfer to another healthcare provider, it is important that the new healthcare provider or practitioner is aware of your medical history. In principle, at your request, we will always cooperate with the transfer of your medical records to your new healthcare provider or practitioner.

Under the AVG, you can submit a request to us to send digital personal data to you or another healthcare provider in a readable computer file (‘data portability’). The right to data portability applies only to digital personal data that you have actively and knowingly provided yourself. This includes data you have provided indirectly through the use of a service or device, such as through blood sampling, a pacemaker or a blood pressure monitor.

The right to change or destroy your medical data

Pursuant to the AVG, you have the right to supplement, correct or delete the personal data we keep about you (‘right to oblivion’).

Insofar as your erasure request relates to the medical record within the meaning of the WGBO, we do not have to comply with your erasure request if it is reasonably plausible that further retention may be of substantial interest to another person. You should think of our interests in the context of accounting for the care we provide, or the interests of your descendants in case of a hereditary disease.

If you have the impression that your data is not properly secured or there are indications of misuse, please contact us at

You can also send a request for correction, deletion, destruction or transfer of your file, or an objection to the processing of your personal data to this e-mail address. You can of course also contact us by phone and make your request verbally.

Finally, we would like to inform you that you have the possibility to lodge a complaint with the Commission for the Protection of Privacy (CBPL) about the processing of your personal data by us.